Shipping policy

Shipping Policy

Last Updated: 31 July 2026

Thank you for shopping with Kalani Clinic. This Shipping Policy explains how we process and deliver orders placed through our online store.

Processing Orders

Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

While we aim to dispatch all orders as quickly as possible, processing times may vary during promotional periods, public holidays or due to circumstances beyond our reasonable control.

Shipping

We currently ship to addresses within Australia only.

All orders are sent via Australia Post. Shipping costs are calculated at checkout based on your delivery address and the size of your order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Delivery

Estimated delivery timeframes are provided by Australia Post and are estimates only. Once your order has been dispatched, delivery is managed by Australia Post.

Kalani Clinic is not responsible for delivery delays caused by Australia Post, adverse weather conditions, public holidays or other circumstances outside our reasonable control.

Lost, Delayed or Damaged Parcels

Once your order has been dispatched, Australia Post is responsible for the delivery of your parcel.

If your parcel is delayed, lost or arrives damaged, we recommend contacting Australia Post directly using your tracking information to lodge an enquiry. Where appropriate, Kalani Clinic will provide reasonable assistance to help resolve delivery issues.

Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.

Incorrect Delivery Information

Please ensure your shipping address and contact details are correct before completing your order.

Kalani Clinic is not responsible for delays, failed deliveries, returned parcels or additional delivery charges resulting from incorrect or incomplete information provided by the customer.

Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 7 days of receiving your order. We will investigate the issue and provide an appropriate resolution in accordance with the Australian Consumer Law.

Contact Us

If you have any questions about shipping or your order, please contact us.

Kalani Clinic

Shop 24, 826 Hume Highway

Bass Hill NSW 2197

Phone: (02) 8772 6006

Email: info@kalaniclinic.com.au