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Shipping policy
Shipping Policy
Last Updated: 31 July 2026
Thank you for shopping with Kalani Clinic. This Shipping Policy explains how we process and deliver orders placed through our online store.
Processing Orders
Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
While we aim to dispatch all orders promptly, processing times may vary during promotional periods, public holidays or due to circumstances beyond our reasonable control.
Shipping
Kalani Clinic ships throughout Australia and to selected international destinations, including the United States.
Shipping costs are calculated at checkout based on your delivery address, the size of your order and the shipping method selected.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Delivery
Estimated delivery timeframes are provided by the relevant postal or courier service and are estimates only. Delivery dates are not guaranteed.
Once your order has been dispatched from Kalani Clinic, delivery is managed by the selected shipping provider. Kalani Clinic is not liable for delays caused by postal or courier services, customs authorities, adverse weather conditions, industrial action, public holidays or any other event beyond our reasonable control.
International Orders
International orders may be subject to import duties, taxes, customs charges, brokerage fees or other government charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs.
Kalani Clinic is not responsible for delays resulting from customs inspections, import procedures or customs clearance.
If an international order is refused, abandoned, returned to sender or destroyed because customs charges were not paid, import requirements were not met or incorrect delivery information was provided, Kalani Clinic is under no obligation to refund the original shipping costs or any additional costs incurred. Where a refund is issued, Kalani Clinic reserves the right to deduct the original shipping costs, return shipping costs, customs charges, handling fees and any other costs incurred, to the extent permitted by law.
Lost, Delayed or Damaged Parcels
Once an order has been dispatched, responsibility for transportation rests with the shipping provider.
If your parcel is delayed, lost or damaged in transit, you should contact the shipping provider directly using your tracking information to lodge an enquiry. Kalani Clinic may, at its discretion, assist you in communicating with the shipping provider but accepts no responsibility for delays, loss or damage occurring after dispatch, except where required by the Australian Consumer Law.
Kalani Clinic is not responsible for parcels that are stolen after delivery, delivered to a safe place at your request, delivered in accordance with the delivery instructions you have provided or delayed because you were unavailable to accept delivery.
Incorrect Delivery Information
Please ensure your shipping address and contact details are accurate before completing your order.
Kalani Clinic is not responsible for delays, failed deliveries, returned parcels or additional costs resulting from incorrect or incomplete information provided by the customer.
Incorrect or Missing Items
If you receive an incorrect item or your order is incomplete, please contact us within 7 days of receiving your order. We will investigate the issue and, where appropriate, provide a replacement, refund or other remedy in accordance with the Australian Consumer Law.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Kalani Clinic
Shop 24, 826 Hume Highway
Bass Hill NSW 2197
Phone: (02) 8772 6006
Email: info@kalaniclinic.com.au
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Kalani Clinic is a Sydney-based cosmetic and skin clinic offering advanced treatments for anti-ageing, acne, pigmentation, laser, body contouring, and professional skincare for both men and women.
CONTACT US
Call Us
(02) 8772 6006
info@kalaniclinic.com.au
Location
24/826 Hume Highway, Bass Hill, 2197
Call Us
(02) 8772 6006
info@kalaniclinic.com.au
Location
24/826 Hume Highway, Bass Hill, 2197
Website content is provided as general information and does not replace personalised professional advice. Treatments, suitability, experiences and results vary between individuals. Pricing and service information may change. Some imagery is illustrative or digitally created and is used to represent treatment areas, concerns or the Kalani Clinic experience; it should not be interpreted as a guaranteed result.
Website content is provided as general information and does not replace personalised professional advice. Treatments, suitability, experiences and results vary between individuals. Pricing and service information may change. Some imagery is illustrative or digitally created and is used to represent treatment areas, concerns or the Kalani Clinic experience; it should not be interpreted as a guaranteed result.
