Privacy policy
Privacy Policy
Last Updated: 31 July 2026
Kalani Clinic, operated by Kalani Beauty Pty Ltd (ABN 55 662 430 104), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase products, book appointments or receive treatments at our clinic.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal information that is reasonably necessary to provide our products and services. This may include your name, date of birth, residential or postal address, email address, telephone number, payment details, appointment history, purchase history, communications with us and other information you choose to provide.
Where reasonably necessary to provide our services, we also collect sensitive health information with your consent or where otherwise authorised or required by law. This may include your medical history, allergies, medications, pregnancy or breastfeeding status, previous cosmetic procedures, skin concerns, treatment history, practitioner notes, consent forms and clinical photographs.
How We Use Your Information
We use your personal information to provide treatments and products, assess your suitability for treatment, maintain accurate clinical records, process appointments and payments, deliver online orders, communicate with you regarding appointments, respond to enquiries, improve our services and comply with our legal obligations.
Where you have consented, we may also contact you with information about our products, services, promotions or clinic updates. You may unsubscribe from marketing communications at any time. Even if you opt out of marketing, we may still contact you regarding appointments, treatment reminders, orders or other service-related matters.
Clinical Photographs
With your consent, we may take photographs before, during or after treatment to assist in assessing your skin, monitoring your progress and documenting treatment outcomes. These photographs may form part of your confidential clinical record.
Photographs will only be used for advertising, marketing, educational or social media purposes where you have provided your express consent. You may withdraw your consent for future marketing use at any time. Withdrawal of consent does not affect material that has already been lawfully published.
Sharing Your Information
We only disclose your personal information where reasonably necessary to operate our business, provide our services or where required or authorised by law. This may include trusted service providers such as Shopify, payment processors, Australia Post, booking software providers, website hosting providers, IT support providers and professional advisers, including accountants, legal advisers and insurers.
Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
We do not sell your personal information.
Shopify and Cookies
Our online store is hosted by Shopify. When you browse our website or make a purchase, Shopify collects and processes certain information on our behalf to operate our online store, process transactions and help protect against fraud.
Our website also uses cookies and similar technologies to improve your browsing experience, remember your preferences and analyse website traffic. You can manage cookies through your browser settings, although disabling them may affect some website functionality.
Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. While we use appropriate physical, electronic and administrative safeguards, no method of electronic storage or internet transmission is completely secure and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and maintain appropriate business and clinical records.
Access, Correction and Privacy Complaints
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing your request and will respond within a reasonable period as required by law.
If you believe we have breached your privacy, you may contact us using the details below. We will investigate your complaint and respond as soon as reasonably practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. The most current version will always be available on our website and will take effect from the date it is published.
Contact Us:
Kalani Clinic
Shop 24, 826 Hume Highway, Bass Hill NSW 2197
Phone: (02) 8772 6006
Email: info@kalaniclinic.com.au
Kalani Clinic is a Sydney-based cosmetic and skin clinic offering advanced treatments for anti-ageing, acne, pigmentation, laser, body contouring, and professional skincare for both men and women.
